Desire for better coverage

Eyre Peninsula residents are frustrated by a lack of reliable internet coverage and speed, according to a telecommunications survey conducted by Regional Development Australia Whyalla Eyre Peninsula (RDAWEP).

The organisation asked residents and businesses throughout Eyre Peninsula to help inform a federal government review into regional telecommunications.

In addition to a lack of reliable coverage and speeds, residents and businesses were concerned with issues related to the functionality of the National Broadband Network (NBN), with very few people aware of the Sky Muster Satellite service and others expressing doubts about its reliability, while the region also views itself as disconnected.

More than 50 per cent of responses came from Eyre Peninsula businesses, with many – especially from more rural areas – stating they were struggling to keep up without reliable and affordable internet services.

A theme to the responses was unhappiness with poor mobile coverage and black spots throughout Eyre Peninsula.

More than half the respondents identified mobile service as the biggest issue they were having, ahead of NBN and the fixed line network. 

Survey respondents said mobile black spots impacted people on a daily basis by obstructing their ability to make a phone call or send a text.

They felt the lack of coverage could be unsafe, especially if people were not able to reach emergency services when needed.

Respondents felt installing additional towers would help alleviate the problem.

RDAWEP will pass the information on to the government to aid their regional telecommunications review.

The organisation also want to pinpoint the locations of mobile black spots in the region, to determine where more towers need to be built, so it can lobby the government and service providers for what is required.

Highlight your mobile black spot at https://www.surveymonkey.com/r/LTSQ3BC